Refund policy

At AllBrands, customer satisfaction matters to us. Please read this policy carefully before requesting a return, exchange or refund.

Return Window

Customers must contact AllBrands within 24 hours of receiving an order if they would like to request a return or exchange.

Requests submitted after 24 hours may not be accepted.

Return Conditions

To qualify for a return or exchange, products must:

Be unused and in their original condition
Be returned in the original packaging
Have all original tags attached
Be returned to AllBrands before an exchange or refund can be processed

Return Delivery

For nationwide orders, returns must be sent back through the same delivery channel used for the original order, where possible.

Return delivery costs are the responsibility of the customer and may vary depending on the customer’s location, courier or bus transport costs, package size and delivery method.

For local Beitbridge returns, collection may be arranged through our delivery drivers where possible.

Non-Returnable Items

For hygiene reasons, intimate apparel, underwear, swimwear and similar personal-use products may not be eligible for return, exchange or refund unless required by law.